Claims

Here at LABC New Home Warranty we pride ourselves on the claims and dispute resolution service we provide. All claim notifications are discussed in detail with a member of our Claims Team, to ensure that our policyholders are fully aware of the defects covered and the processes to investigate each individual case. Our aim is to process claims swiftly and fairly, in order to minimise any possible disruption to the Homeowner.

For policyholders under the LABC New Home Warranty scheme, during the first two years after completion of a new housing development, it is your developer’s responsibility to rectify any defects arising out of a failure to comply with a functional requirement of the LABC New Home Warranty technical manual. If for any reason a dispute arises between the Developer and Homeowner regarding remedial work required, Homeowner’s can invoke the services of the LABC New Home Warranty Conciliation Service. If the Conciliation Service does not resolve the dispute, further resolutions can be sought.

If you believe a defect exists in your property in years 3-10, which is covered by our Policy, please do not hesitate to contact our head office on 0845 054 0505 in order to discuss your individual claim circumstance.

For developments or housing units registered under the LABC Social Housing Warranty and LABC Self Build Warranty schemes please do not hesitate to contact our head office on 0845 054 0505 in order to discuss your claim circumstance if you believe a defect exists in your property.

Please ensure that your policy number is quoted during any conversations with our Claims Team.